WhatsApp Business Greeting Messages: 25 Examples & Best Practices

A greeting message is the automatic reply customers receive when they first message your business or return after a break. It sets the tone, manages expectations, and points people to what they need. Here's how to write great ones — with examples you can adapt today.

What makes a greeting work

• Be warm and human — greet by brand, not like a robot.
• Set a clear expectation about response time.
• Offer quick options so people self-serve immediately.
• Keep it short; the inbox is no place for paragraphs.

Examples for e-commerce

• Hi! Welcome to [Brand] 👋 Looking for order help, product info, or returns? Tap an option below and we'll sort it out.
• Hey there! Thanks for messaging [Brand]. Our team replies within minutes during business hours. Meanwhile, what can we help you find?

Examples for services & support

• Hello and welcome to [Brand]! Reply 1 to book an appointment, 2 for support, or 3 to talk to our team.
• Thanks for reaching out 🙌 We've received your message and a specialist will be with you shortly. Anything urgent? Type 'urgent' and we'll prioritise it.

After-hours greeting

• Thanks for your message! We're away right now but we'll reply first thing tomorrow. For instant answers, ask our assistant below — it's available 24/7.

The best greeting answers the question 'what happens next?' before the customer has to ask it.

Pair your greeting with a chatbot that can act on those quick options and you turn a simple auto-reply into the start of a productive, on-brand conversation.