WhatsApp Pay for Business: A Complete Guide
Send and receive payments inside WhatsApp — how WhatsApp Pay works, where it's available, and how to combine it with your sales and support flows.
WhatsApp Pay lets users send and receive money inside a chat — no app switching, no copying UPI IDs. For businesses, that means faster collections, simpler checkout, and fewer abandoned orders.
How WhatsApp Pay works
- Users link a bank account or UPI ID to WhatsApp through a verified setup flow.
- Payments are sent in-chat using UPI rails (in supported markets like India).
- Businesses can request payments or send payment links within a conversation.
- Transaction history stays in the chat thread for easy reference.
Using payments in your WhatsApp sales flow
- Share product details and catalogue in WhatsApp.
- Confirm the order and total in chat.
- Send a payment request or UPI/payment link.
- Trigger an automated order confirmation once payment is received.
The fewer steps between 'I want it' and 'I paid for it', the higher your conversion rate.
Combine WhatsApp Pay with Chatbot.Team's automation to send payment links, confirm orders, and notify your fulfilment team — all without manual back-and-forth.
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